Product Warranty Period
All of our products are covered with 6-month warranty unless specified otherwise.
Return Policy
All of our products are backed by a 14-day money-back guarantee. If you are not satisfied with the product for any reason, you can request for a refund or a replacement within 14 days of the receipt of the order.
All returned packages for refunds must be received by us within 14 days after the product being delivered. 10% restocking fee will be imposed for all return requests made after the product has been purchased for over 14 days. No refunds will be issued if the product has been purchased for over 30 days from the invoice date.All items returned for credit must be in "as new" condition. Any discrepancies or used item will forfeit your refund. Shipping charge is non-refundable in any cases.
General
- All returned packages for refunds must be returned as “new” with the original retail boxes and all accessories contained in their original packing. Items returned without the complete accessories included will not be processed and will not refunded.
- Damaged or defaced items are not eligible for warranty or money back guarantee. Any physical damages made to the product, the product being defaced or the item considered "used" are not refundable.
- All returns must be shipped prepaid. Any shipments sent COD will be refused.
- It is the responsibility of the customer to use a reliable shipping courier and to insure the package to receive compensation if the package is lost. We are not responsible for lost packages if the return package is not insured.
- No cross-shipping in any case.
- Customers shall be responsible for shipping back units at their own expenses if refund or replacement services requested.
- Credit and refund are handled by our Credit Department, which may take 14 business days to complete after the items are inspected by our technicians.
- Refunds will be credited to the credit card used for the purchase. If the payment was made by check, a check will be issued to the customer. Orders paid by PayPal will be refunded through PayPal.
Return Procedures
Customer must first contact us to obtain a Return Merchandise Authorization (RMA) number before returning the product If the product you received is suspected to be defective and the product warranty has not expired, The RMA number will allow us to track your return much easier and help us expedite processing your request.
Please advise us your invoice number when requesting RMA numbers for returns.
RMA numbers are valid for only 14 days. We must receive the merchandise within 2 weeks to validate the returns requests.
After receiving your RMA case number, pack the item(s) very well with the original retail box and all the original accessories included such as cables, manuals, and driver cd disks.
Write your RMA number on the copy of the invoice along with the complete package to send them back.All returns without RMA number issued and a copy of the invoice attached will not be processed. And the customer will be responsible for the shipping fee to re-send the package back.
Our technicians will inspect all items returned for replacement requests. If the retuned product is found in working order, we will return the same item received. However customers shall be responsible for all shipping & handling charges incurred for getting the units back to customers.
If returned products are found defective, we will replace the product and assume the shipping cost for sending back the replacement unit to customers.
